Discord-integration
Connect Asyntai AI to your Discord server for automated responses and moderation
Oversigt
Asyntai's Discord integration adds an AI-powered bot to your Discord server. Community members can ask questions and get instant answers from your knowledge base. The bot supports three response modes and optional AI moderation.
Abonnementskrav: Discord integration is available on Starter, Standard, and Pro plans.
Sådan installerer du
Follow these steps to add the Asyntai bot to your Discord server:
Add the Bot to Your Server
Gå til Discord opsætningssiden og klik "Tilføj til Discord". Vælg din server fra dropdown-menuen og klik Godkend. Botten er klar med det samme — ingen yderligere konfiguration nødvendig. Du kan tilføje botten til flere servere — klik blot "Tilføj til Discord" igen for hver. Hver server får sine egne indstillinger.
Choose a Response Mode
After connecting, select how the bot interacts with your community:
- @mention (default) — The bot responds when someone tags it. Best for servers where you want the bot available but not intrusive.
- Alle beskeder — AI læser hver besked og beslutter om den skal svare. Bedst til dedikerede supportkanaler. Inkluderer ekstra muligheder:
- Smart tilstand (aktiveret som standard) — AI bruger sin dømmekraft til at springe casual chat over og svarer kun når den kan hjælpe. Når deaktiveret svarer botten på hver besked.
- Kanalbevidsthed — AI ser hele kanalens samtale fra alle brugere, ikke kun individuelle tråde. Dette lader den følge gruppediskussioner og svare i kontekst.
- /ask command — Users type /ask followed by their question. Best for large servers where you want explicit bot interaction.
You can change the mode at any time from the setup page.
Test It Out
Go to any channel in your Discord server and tag the bot or use the /ask command. You should receive an AI-powered response within seconds.
AI-moderation
The Discord bot can also moderate your server. When enabled, the AI reads every message and takes action based on rules you define. Each action can be independently enabled:
Bemærk: Hver moderationskontrol tæller som 1 besked mod din månedlige plankvota, selv hvis AI ikke foretager nogen handling.
- Delete messages — Remove messages that violate your rules (spam, NSFW, etc.)
- Warn users — Send a visible warning for minor violations
- Kick users — Remove users from the server for repeated violations
- Ban users — Permanently ban users for severe violations
Moderation runs independently of the response mode. Even in /ask-only mode, moderation still monitors every message.
Alle moderationshandlinger logges og er synlige på siden Moderationslog, tilgængelig fra opsætningssiden. Du kan se hvilken handling der blev taget, årsagen, den originale besked, og hvornår det skete.
Tip: Start with Delete only, and add stronger actions once you are confident in the rules. The AI errs on the side of caution — when in doubt, it takes no action.
Proaktive beskeder
Botten kan starte samtaler på egen hånd ved at poste AI-genererede beskeder efter en tidsplan. Aktivér dette på opsætningssiden og konfigurér:
- Kanalnavn — Hvilken kanal botten poster i (f.eks. general, support)
- Frekvens — Hvor ofte: hver 2., 4., 6., 12. time, dagligt, hver 2. dag eller ugentligt
- Emner — Hvad botten skal tale om. AI genererer en frisk, unik besked hver gang baseret på dine emner.
Each proactive message counts as 1 message toward your plan quota.
Tip: Brug proaktive beskeder til at dele tips, fremhæve funktioner eller holde dit fællesskab engageret — selv når ingen stiller spørgsmål.
Sådan fungerer det
Once connected, here is what happens:
1. A community member sends a message in your Discord server
2. If moderation is enabled, the AI evaluates the message against your rules
3. If a response is triggered (by @mention, /ask, or all-messages mode), the AI generates an answer using your knowledge base
4. The response is sent in the channel, and the conversation is logged in your Asyntai dashboard
The AI maintains conversation context per user, so follow-up questions are understood in relation to previous messages.
Live overvågning og menneskelig overtagelse
Discord conversations appear in your Asyntai dashboard alongside other channels. On Standard and Pro plans, you can:
- Live Monitoring — See active Discord conversations in real time from the monitoring dashboard
- Human Takeover — Take over from the AI when a human touch is needed. The AI pauses and resumes automatically after 3 minutes of agent inactivity.
- Escalation — The AI can detect when a user wants to speak to a human and notify you by email
Advanced: Custom Bot Setup
If you prefer to use your own Discord Application instead of the shared Asyntai bot, expand the manual setup section on the setup page and provide your Application ID, Public Key, and Bot Token.
You will also need to set the Interactions Endpoint URL to https://asyntai.com/discord/webhook/ in the Discord Developer Portal.
Priser
Discord integration is included in paid Asyntai plans:
- Starter (39 $/md.) - 2.500 beskeder/måned
- Standard (139 $/md.) - 15.000 beskeder/måned
- Pro (449 $/md.) - 50.000 beskeder/måned
Messages from Discord count toward your monthly message quota, shared across all channels (widget, Instagram, WhatsApp, etc.).
Fejlfinding
Bot not responding
Check that the bot is online in your server member list. If using @mention or all-messages mode, the Gateway bot process must be running. If using /ask only, make sure the Interactions Endpoint URL is set in the Discord Developer Portal.
Moderation not working
Ensure moderation is enabled on the setup page with at least one action toggled on and rules filled in. The bot also needs Manage Messages, Kick Members, or Ban Members permissions depending on the action.
Missing permissions
If the bot cannot delete messages or kick/ban users, check that its role in Discord has the necessary permissions and is positioned above the roles of the users it needs to moderate.
Bot shows offline
The @mention and all-messages modes require the Gateway bot process to be running. Start it with python manage.py discord_bot and ensure it stays running as a background service. The /ask slash command works without the Gateway process.
Brug for hjælp?
Hvis du har spørgsmål eller støder på problemer, kan du kontakte os på hello@asyntai.com.